How to diagnose network and latency issues

Sometimes you will find that you and your players are having latency issues. 

To diagnose this kind of issues, we will need an MTR report.

If you are being affected by this issue, you can perform the process. Otherwise, you will need to ask an affected player to do it and forward the results to you:

[Windows Users]

This can be done with the WinMTR program. The program can be downloaded at

(This needs to be performed while the lag issue is present.)

1) Download and execute the program.
2) On the "Host" field, enter your server's numeric IP without including the port.
3) Hit "start" and allow the program to run for 2-3 minutes.
4) Join your server through Minecraft for as 2-3 minutes (or as long as it allows you in case it timeouts)
5) Disconnect and wait another 2-3 minutes.
6) Click the "stop" button on the program.
7) Take a screenshot of the program window.

Once you have the screenshot with the results, you will need to open a ticket on our client area and attach such screenshot to it, along with the public IP address of the device from which the test was performed.

With this information, we should be able to know at which point in the network the issue is happening and if there is a feasible way to work around/correct it.

  • 4 Users Found This Useful
Was this answer helpful?

Related Articles

How do I restore or download a backup of my server?

We take automatic backups at 12:00 and 0:00 on the timezone of each server's location. The last 7...

Getting started with your new server!

So, you've just gotten a new service from HeavyNode and you're how to access it? You've come to...

How do I change the server software of my server?

Sometimes you may find that you wish to change the server software of your server, whether it's...

How do I get additional ports for my server?

You may find yourself needing additional ports allocated to your server in order for some plugins...

How do I change my server's Java version?

As we are currently provisioning new servers with Java 17 by default now, you may find yourself...